Privacy Policy
Privacy Policy
At Childveda Pvt. Ltd., we treat family privacy with clinical diligence. This simple policy explains how we collect, safeguard, and responsibly use your data across our website and clinical helpline.
1. Scope & Core Privacy Pledge
This Privacy Policy applies to all parents, caregivers, and visitors of childveda.com, as well as communications through our official clinical support desk and WhatsApp helpline (+91 98765 43210).
🌿 Our Core Guarantee: We strictly never sell, rent, or trade your or your child’s personal, medical, or contact details to third-party marketing brokers. Your data is used exclusively to fulfill your orders and provide pediatric wellness guidance.
2. Information We Collect
We gather only the information necessary to fulfill orders and provide safe Ayurvedic guidance:
- Directly Provided by You: Full name, delivery address, pin code, state, contact number, email, and order history provided during checkout or inquiries.
- Voluntary Consultations: Child’s age group, general health routines, or nutritional questions voluntarily shared with our clinical support team.
- Payment Details: Chosen payment method (UPI, Net Banking, Cards, COD). Card transactions are processed securely through certified gateways (Razorpay/PhonePe). Childveda never stores raw card numbers or CVVs.
- Technical Data: Browser type, device details, and aggregate page analytics gathered via standard functional cookies.
3. Children & Minors’ Data (DPDP Act, 2023)
Childveda formulations are formulated for children’s wellness, but our website and ordering services are intended strictly for parents, legal guardians, and adults aged 18 and above.
- We do not knowingly collect personal information directly from minors without verifiable parental consent.
- Any child health information must be submitted voluntarily by an authorized parent or legal guardian.
- Parents hold the right to inspect, correct, or request the immediate deletion of any child health records by emailing privacy@childveda.com.
4. How We Use Your Information
Your data is processed strictly for legitimate operational and healthcare purposes:
- Order Processing & Dispatch: Generating invoices, packing items, delivering parcels via verified couriers, and sending real-time SMS/WhatsApp tracking updates.
- Clinical Inquiries: Providing personalized parental guidance regarding ingredients, age-appropriate dosage, and usage instructions.
- Customer Support: Assisting with delivery updates, replacement requests, or refund inquiries.
- Optional Updates: Sharing seasonal child health tips and product announcements (only with explicit consent; you may opt out at any time).
5. Sharing & Trusted Partners
We do not sell personal data. Minimal data is shared only with vetted third parties bound by strict non-disclosure obligations:
- Courier Partners: BlueDart, Delhivery, and India Post receive shipping names, delivery addresses, and phone numbers solely to deliver parcels.
- Payment Processors: PCI-DSS compliant Indian payment gateways (Razorpay, PhonePe) to authorize transactions securely.
- Legal Requirements: Disclosures made only when strictly mandated under Indian law, court orders, or law enforcement investigations.
6. Cookies & Tracking Controls
We use functional cookies to remember items in your shopping cart and analyze anonymous traffic performance via Google Analytics.
You can disable cookies in your browser settings at any time (doing so may limit cart checkout functionality). To opt out of behavioral advertising networks, visit Google Ad Settings.
7. Data Security & Retention
- 256-Bit SSL/TLS Encryption: All data transmissions between your browser and our store are fully encrypted.
- Secure Storage: Customer records are stored on firewall-protected servers with restricted, role-based internal access.
- Statutory Retention: Invoices and transaction records are retained only for the period mandated under Indian commercial and taxation laws, then securely purged.
8. Your Rights Under DPDP Act 2023
As a parent or customer under Indian privacy regulations, you have the right to:
- Access: Request a summary of personal information stored in your account.
- Correction: Update inaccurate delivery details or contact numbers.
- Erasure: Request permanent removal of your personal records from our promotional databases.
- Withdraw Consent: Unsubscribe from marketing messages anytime with a single click.
9. Genuine Product & Anti-Fraud Advisory
⚠️ Fraud Warning: Authentic Childveda Ayurvedic products are sold exclusively through childveda.com and verified partners. Our team members will never ask for your OTP, CVV, or net banking passwords over the phone.
Our official clinical helpline is strictly: +9198765 43210. Please report suspicious communications immediately to info@childveda.com.
10. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, our designated Grievance Officer details are provided below:
| Company Entity | Childveda Pvt. Ltd. (Founded by Dr. Arvind Mehare) |
| Designated Officer | Grievance Redressal & Data Privacy Officer |
| Official Email | privacy@childveda.com / info@childveda.com |
| Clinical Helpline | +91 98765 43210 (Mon – Sat, 9:00 AM – 6:00 PM IST) |
| Registered Office | Childveda Pvt. Ltd., Sector 4, City Center, India |
Inquiries are acknowledged within 48 hours and resolved within 30 days.